| Q |
How do I enable Live Support/ Live Help chat on my web site ? |
| A |
We offer simple plug and play hosted service, so no specific software installation is require on your web server. It is simple to enable live support/live chat chat on your web site. We offer 15 days no-obligation full function free trial. Just sign-up for desired package, receive conformation email. Confirmation email containing your login information. Login in Control Panel using your login information as per email. Then click on “Get Codes to Insert in your web pages” link in left bar of Control Panel. Select 1st option of codes, then click on “Get Codes” button, copy all codes from text box, paste codes in your web pages at desired location where you want to display Live Suppport/ Live Help. Please remember you must place codes in source codes of your web pages. Now upload your web pages on your web server. Now open visitor monitoring window to start monitoring visitors on your web site. To open visitor monitoring window you have two option :
You can open web browser base interface. To open web browser base interface click on “Monitor Visitors and Chat” link in left bar of Control Panel”
Or you can download our windows application on your computer, install, run application and login. Link for download of application is available on Home page of web site and in Control Panel.
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| Q |
"Remember my login on this computer", does not work on my computer? |
| A |
Auto login system works through cookies. Please verify following setting in Internet Explorer for enabling auto login: Go to Internet Explorer -> Tools -> Internet Options
In Internet Options click on Security Tab, click on custom level button at the bottom.
Security setting option will open. Select Medium from "Reset to" option at the bottom then click Reset button.
On confirmation click on yes and click on Ok button. Now Click on Privacy tab in Internet Options. Make privacy setting to Medium level then click on Ok.
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| Q |
What are the steps require to add live2support on my website? |
| A |
To add Live2Support codes in your web site the following steps require :
- Login at http://www.live2support.com/cpn/
- Click on Get code to insert in your web pages link
- Choose 1st option and click on "Get code"
- Copy all codes from Box (Click on box, Press Ctrl+A, Press Ctrl+C)
- Place these codes in your html where you would like to display graphics.
- Upload web pages on your web server.
- Click on "Monitor Visitor" in control panel and start monitoring visitor in real time
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| Q |
On which page I should integrate Live Chat button solution. |
| A |
You can integrate Live Chat button on any page. You can place the button on home page, order page, support page or any such type of page.
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| Q |
What is predefined responses? |
| A |
Collection of standard text messages. Answer to the commonly asked questions about your products and services. Predefine responses standardize your chat and save your support executive time.
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| Q |
Can we receive messages when we are off-line? |
| A |
Yes, when your all executives are logged-out, your web site visitor see off-line status graphic. On click of offline graphic visitor can send you the message.
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| Q |
What does "User has not picked up chat yet" mean? |
| A |
"User has not picked up chat yet" means either visitor has not continued chat session by entering username and email to next step or visitor simply closed chat window.
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