Fast and Easy Integration
It takes less than twenty minutes for Live2Support to integrate with your existing computer network and your website. Since the downloading or the installation of chat clients or any other software is not mandatory, you can be up and running in no time.
Web Chat Support in Less than 20 Minutes in 5 Easy Steps
- We offer 15 days free trial, we do not ask payment information during sign-up. You can try our service risk free.
- After sign up you will receive an email from us. It contains the site-id, login information & steps for integration.
- Login into control panel after receiving email from Live2Support
- After Login, Click On Set Up & Integration > Get Codes. Place Codes in Web Pages & Upload.
- Refresh Your webpages after placing codes. Click on Monitor & Chat Visitor. Now You can Chat with your website Visitors.
Live Support Through more than One Department
you can customize the chat windows according to departments so that the two-way communication between your customers and your chat operators is streamlined for smooth and sustained customer service delivery.
You can set up operator accounts in such a way that one chat operator is assigned to more than one department. In other words, you can have the same two chat operators manage the sales and support desk chat windows. This way, you can make sure that chat requests from customers receive instant attention and there are never any queues.
You can define departments and assign support operators to them; you can also assign one support operator to more then one department if required. Customer can decide that which department they want to go (i.e. sales department or technical support department etc.); this option is available on our multiple support operators’ login package. You have two type of options on your web site page related to a particular department there you can place department specific codes, when customer click on live support then chat request will be sent to directly to that department and from other web pages of your web site if customer click for live support then he or she will see list of department to select.
This innovative feature takes the uncertainty out of the occasional delays your customers may experience while waiting to chat with your chat operators. The system will notify your customers as to their position in the queue while waiting to chat. They can also view in real time the change in the queue status. For example, if your customer is on position 3 when a chat request is made, the position number can be seen decreasing when the customer moves up from 3 to 2 and then to 1.
In this feature, you can set the length of time until which site visitors can wait for a chat operator. Once this duration expires, the chat request will automatically convert into a "leave a message" window
Multi-lingual chat functionality enables your site visitors to communicate with your support operators in the language of their choice using a predefined language interface. You can now customize your visitor chat windows in any number of languages and code them to open simultaneously on pre-specified web pages.
In this feature, you can set the length of time until which site visitor can chat with support operator. Once this duration expires, the chat will be automatically closed
This feature allows you to set a time at which the system will automatically log out your chat operators from live chat. When getting ready to return home, there is always the possibility of your chat operators not remembering to log out. This communicates an incorrect message to your customers and site visitors who begin to make chat requests without knowing that the chat operator is indeed not available. This makes it possible to automatically log out chat operators at a preset time so that the login status doesn't stay in effect even during the absence of the chat operator. This feature can be activated in our various multi-chat operator packages and can undoubtedly avoid a major pitfall of live chat communication.
You can now set to automatically transmit the greeting immediately when your chat operator picks up the chat request and is all set to interact with your customers. You have the option of either enabling or disabling this feature at any time.