Live2support Features::Value Added Features

Site owners and web masters can now set up a user-friendly online survey for customers to complete once the chat session concludes. The survey questions can be tailored to generate relevant data about any subject area that bears relevance to the visitor experience. This online survey is triggered when the chat session is concluded and is in addition to the operator rating feature which the chat application provides.

Your sales operators can present attractive offers, premiums and incentive programs to your site visitors using a pro-active pop-up window without chatting with your site visitors. Customers can also be directed to specific web pages on your website through pro-active transition of visitor's web pages . If it is a sister website to which you would like to direct your prospective customers, it is possible to do so using Push Page technology from Live2Support.

Third party software integration generally refers to the attributes of a software application which allow it to work with one or more external applications. Live2Support now works intuitively by integrating with customer relationship management (CRM) and other types of service oriented applications. Features available in third party integration software are Validating Chat Visitors prior to the Chat Session, Integrating Chat Transcripts, Offline Message Integration.

The chat routing follows the order you have defined in the Live2Support Control Panel. For example, assuming you have four chat operators, you can set the operator preferences to A B C D, ACBD, DCBA and so on depending on specific conditions which are defined in advance by the system and you. Once this level of configuration is achieved, chat requests invoked by your online customers will flow through your system seamlessly with minimal interruption. As you can tell, chat routing is yet another way in which the power and potential of live chat becomes more evident even to those who haven't signed up for live chat solutions on their websites. When activated on your website, this feature functions fully in the background in that all routing activity takes place internally in a matter of seconds with no message flashes to your waiting customers.

Live2Support's Mobile Application for the Apple iPhone is available to you now when online customers or site visitors arrive on your website, your chat operators and customer service agents can view in real time their surfing habits and navigation patterns. Their chat monitoring windows will tell them about time zone and country they belong to, which URL they clicked to arrive on your website and from which geographical region of the world they have landed on your website. Chat operators do not have to engage customers in live chat in order to access the analytics information.

Your live chat agents can activate this feature by first installing Gtalk on their mobile handsets. They can then go into the Live2Support Control Panel through the standard login procedure, go to “Create Operator Options” and input their Gmail address. Once they save and exit, they are in business. Please get in touch with us just in case you have a question through our live chat service and tell us how you are doing with Live2Support and Gtalk working side by side.

Lead generation and management for all types of sales leads, i.e, cold, warm and hot, is now much easier with our live chat integration with Salesforce CRM and Sugar CRM. Customers of Salesforce CRM and Sugar CRM who have signed up for live chat service from live2Support and offer our live chat software on their websites can now access chat transcripts directly from within Salesforce CRM and Sugar CRM

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Your chat agents can now set multiple alarms and reminders to manage routine tasks more effectively. These settings continue to remain active even after chat operators have logged out of their sessions for the day.

Chat operators can now leave sticky notes which they can create for personal and internal communication purposes. These sticky notes are also archived by the system for oganized record-keeping.