How Live2Support Live Chat Functions

User-friendly Set-up and Instant Live Chat

It is not mandatory for you to download any software to use our live chat application. However, you have the option to download the application from us. No browser plug-ins are necessary to use our live chat solution since the application uses your existing browser's configuration.

Requesting contact information from site visitors such as their names and e-mail addresses is purely optional. This feature too can be customized. You can request contact information from your site visitors only when you need to do so.

Customized Message Windows when Live Chat is Offline

During those rare instances when live chat operator assistance is not available, you can leave a polite message for your site visitors asking them either to leave a message for you, call your phone number, or return to your website during your hours of operation. These messages can be customized and we have several excellent templates for you to choose from. Just ask us. Here is the offline message window your site visitors will view on your website when you are away.

When you or one of your live chat operators monitors visitor traffic in real time, this chat window appears on your screen. You have multiple options to choose from such as going online and chatting with site visitors through an invitation or responding to a chat inquiry.

Whenever your site visitors send you a chat request, a chat request alert instantly appears on your screen in your monitoring window. If your monitoring window happens to be minimized, it will pop up instantly. You will also hear an audio alert just in case you have stepped a few feet away from your work station. Additionally, you will view a message in red within the chat monitoring window. All you have to do in order to initiate the live chat session with your site visitor is to click on the IP address for that site visitor in your chat monitoring window. The chat window shown here appears and enables you to start your live help, customer support or online marketing session with the site visitor.

Our live support chat solution also gives you the option to use our hosted service as a stand- alone, browser-independent application. The visitor monitoring window shown here is launched when you login and are ready to chat with your site visitors.

In order to initiate a chat session with a site visitor, you should first select "Visitor" and then click "Accept" or double-click on the site visitor's IP address in order to trigger the chat session in the visitor monitoring window. When you accept the chat request from your site visitor, the chat window shown here appears on your screen and you can start your live chat session with your site visitor right away.