With the Live2Support iPhone App from Live2Support! Live Chat Software, website owners with their staff can now deliver real time customer support through live chat while on the move. As long as they remain connected to the Internet, they can pick up chats, monitor website visitors in real time, generate proactive chat invitations and use many of Live2Support’s state-of-the-art features directly on their iPhones, iPod and iPad without the restriction of desktop access.
Once you logged in at Live2support! Live Chat Software through your iPhone mobile application, a real-time list of all visitors of your website will display with their current status & you will be able to proactively invite visitors. You can also view the duration that they have spent on your site, number of previous visits, which URL they clicked to arrive on the website, from which part of the world they have landed on the website and many more.
Live2Support's iPhone, iPod touch and iPad mobile app now makes it possible for a single chat operator to handle multiple chat requests concurrently while rendering live chat service over an iPhone. Chat operators can toggle between more than one operator chat window and engage in live chat with online customers without having to invoke a chat queue thereby significantly enhancing the user experience in the mobile space.