Our question for this month is from CEO of a high traffic Vedic Astrology web site .
"Can I use your live help solution to serve as a channel for internal employee communication
in a 100% secure environment?"
Gautam Khurana
Indianet Consultants
http://www.indastro.com
Answer:
Absolutely. You can safely use Live2Support on your company's Intranet in addition to your
corporate website with absolutely no difficulty. Your employees can chat with one another in
a totally encrypted and 100% secure environment. We can even show you how to assign "Moderator" or "Admin" status to some of your senior employees. Since these chat
interactions generate transcript data, there will always remain a paper trail of these chat
communication sessions. Unlike e-mail, live chat works in real time and there are even audio
alerts in Live2Support to tell you when your boss or junior employee wishes to interact with
you. By the way, live chat is simply great for those days when you just don't feel like talking
to anyone on the phone. Simply send a chat invitation and chat with your colleagues in real
time.
Since our chat functionality is browser-enabled, it is not necessary to remain inside the office
to be able to chat. Your sales team or field force team can use their Internet-enabled laptops to
receive an approval for a special deal from your sales manager using live chat right there in
full view and presence of the customer. This will undoubtedly add to the transparency of the
entire transaction and initiate a quick Call to Action (CTA) followed by a firm handshake on
the deal.
If you have a question about live chat in general or about our live help software, please write
to us at:
newsletter@live2support.com
We will include your question in the next issue of Live Wire Plus.
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