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The R&D team at Live2Support leaves no stone unturned to improve the quality, performance and feature inventory of our help desk solution. Visit our site and you will notice that our live help application can literally do everything for you except, perhaps, cook you a meal! It is potent, stable and highly reliable with an uptime of 99.9%. So you think you can't use Live2Support because you don't have a technical background or aren't techno-savvy? Not a problem. Our support staff will guide you every step of the way patiently, slowly but surely and ensure that your customers are able to chat with you live in a matter of hours. We are the most affordable live support solution in the world today! You think that's an over-statement? Simply surf the Net to find out more. We will wait for you because we know that you will eventually return to us! For as little as thirty cents a day, you can put live customer support on your website and offer the top-notch customer service your customers have always deserved and expected from you.

This month we will tell you about a feature of Live2Support that will put you on a path to analysis and research in order to optimize your ROI. It is called Visitor Tracking.

What is Visitor Tracking
Whenever someone unfamiliar knocks on your door at home, the first thing you wonder about is where the person has come from and what the purpose of the visit is. Live2Support lets you figure out precisely this about your site visitors. It charts for you the web address of the website or search engine from where your site visitor has arrived on your site.

The Relevance of Visitor Tracking
This type of critical tracking information tends to generate much sought-after statistical data that can go a long way in correctly formulating your marketing plans. For instance, this data can help you to quantify:

• Which websites send you the most site traffic
• Which online marketing campaign is the most effective for you
• Which search engine is generating the most favorable results for you
• Which blog has linked to your website
• Which social networking site features a mention of your website
• In short... who else is linking to your website

This type of data can help you to reliably articulate not only a viable marketing strategy but can also point you to sites where you could consider actively advertising and promoting your products or services.

Live2Support is equipped to organize this critical data in an extremely readable tabular form. Moreover, since this data is available in a text format, it can be easily imported into a large number of analysis tools and applications such as spreadsheets and databases.