At Live2Support, our software development and R&D teams have been working tirelessly and
burning the midnight oil to bring you more new features, stability and reliability. Many
enhancements have been implemented to Release 3.4 of our application. These enhancements
apply to our web-Based Interface which allows chat operators to chat live with customers and site
visitors directly using a web browser such as Internet Explorer or FireFox. Please do not hesitate
to get in touch with us if you need more information on any of the enhancements in the Chat
Monitoring Window listed below.
A Bird's Eye View of Enhancements in the Chat Monitoring Window
> New Tabbed Visitor Monitoring Window and More
The Visitor Monitoring Window is your window into the activities of your site visitors. Assess
their browsing patterns and gain critical insights into their surfing habits. You now have the
option to view all the visitors' activities on your website only when the chat mode is active on the
website. We have also technically enhanced the look-and-feel of the Chat Monitoring Window for
a smoother, faster and more transparent operation in the monitoring window. Additional
information about visitors such as the site visitor's organization and host information is also
provided in the new version of the program. Additional information about the web browser being
used by site visitors is also provided. We have also added many new help files to help you
navigate the Chat Monitoring Window effortlessly. Stay tuned for more exciting enhancements in
the next month's issue of Live Wire Plus.
|
