|November , 2007|
In our continuing effort to enhance the quality and performance of Live2Support, our R&D teams
regularly perform internal code upgrades and modifications to improve the stability of our live
chat solution. The spotlight this month is on an essential Live2Support feature which enables chat
agents to serve up web pages to site visitors. This feature is also referred to as "pushing URLs."
We will call it "serving up web pages" because "pushing URLs" sounds sort of aggressive and...
Live2Support's Push URL feature enables an on-demand submission of targeted web pages to be viewed by your site visitors during a chat session. The content of the web pages to be forwarded to customers is thus made available during the time when the chat interaction is in progress.
The Push URL feature in Live2Support provides a clear context and a point of reference for both the chat operator and the customer while a session is in motion. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in our live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a great way to increase your customer base.