What is New at Live2Support
Executive Summary
Our report for the month of June on newly added attributes includes three innovative features from the R&D team at Live2Support and reflects the diverse nature of our ongoing commitment to improving the quality and performance levels of our live chat solution.
Time Zone Implementation:
Live2Support now makes it possible for you to receive information as well as all our reports configured and customized to reflect your time zone. You no longer have to add or subtract to GMT or EDT for the exact time in your region. This feature is activated from the Control Panel of Live2Support and remains in effect even when you are off line. This feature is available only in our various multi-chat operator packages.
Auto Logout from the Application
This new feature of our live help solution allows you to set a time at which the system will automatically log out your chat operators from live chat. When getting ready to return home, there is always the possibility of your chat operators not remembering to log out. This communicates an incorrect message to your customers and site visitors who begin to make chat requests without knowing that the chat operator is indeed not available. This makes it possible to automatically log out chat operators at a preset time so that the login status doesn't stay in effect even during the absence of the chat operator. This feature can be activated in our various multi-chat operator packages and can undoubtedly avoid a major pitfall of live chat communication.
E-mail and Print Options in Chat History
The chat history window serves as an adjunct to your main chat window when your chat status is in the active mode. You can now e-mail or print the chat history directly from the chat history window and conduct your analysis while off line. Elements of the chat history window can also be e-mailed to a supervisor for additional analysis and comments.
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