Live2Support Spotlight: Online Status versus Offline Status, Graphics & Text Links
Executive Summary
The experts say that a picture is always worth a thousand words. If you are able to add a personal touch to your live chat graphics on your web site, you are sure to further improve the user experience specifically in the broader context of live chat and live support. This month, we will tell you about the dazzling array of status graphics customization features you can deploy on your web site when using Live2Support.
Online Status versus Offline Status
For those of you who are relatively new to the world of live chat and live support, we will take a moment to define offline and online chat status. Not every web site today is able to provide 24X7X365 live chat service. There are times when live chat is not available on a web site. This is when the live chat service is in the offline status. The chat service is in online status when chat operators are ready and standing by to pick up chat requests and talk to customers and site visitors.
Micro Customization of the Online-offline Status Graphics
Live2Support allows you to customize your status graphics to indicate whether your chat operators are in the online or offline mode. The level and extent to which this type of customization can occur is limited only by your imagination. Here are some of the ways in which our live support solution enables you to customize your status graphics in both the chat modes in order to clearly denote whether your chat operators are online or offline.
Large Bouquet of Customization Choices
Live2Support provides you with more than thirty customizable graphics selections to choose from when you are ready to design and customize the online-offline status graphics on your web site. You can view them in the Live2Support Control Panel. Want to use your own graphics to indicate to your customers and site visitors whether your chat operators are online or offline? Not a problem. You can do that too. Simply upload your own graphics or visuals instead of using one of the graphics choices provided in the Live2Support Control Panel. .
If you wish to change your status denoting graphics once you have pasted the applicable code on your web pages and uploaded them, you can control your graphics settings directly from the Live2Support Control Panel. You do not have to re-paste the codes and reload your web pages. This allows for better control over what your customers will view when they wish to know whether your chat service is in the online or offline mode. This level of flexibility is available to all our customers including those with single chat operator service.
Customizing the Status Graphics Look and Feel of Various Departments
If your sales and customer support teams, for instance, have their own separate departmental chat windows, you can customize their online or offline status graphics individually to suit the theme and nature of the service being provided. This ensures that your customers and site visitors know right away whether or not live chat service is available from that particular department.
Context Sensitive Status Graphics on the same Web Page
While Live2Support enables you to place as many as four Live Chat buttons on the same web page, did you know that you can use different sets of graphics to indicate your online or offline chat status?? You can, in other words, customize these various graphical elements in accordance with the context in which these Live Chat buttons appear. This interesting feature is sure to take your imagination for a quick spin.
Integrating Graphic links and Text Links
Should you decide to use text links to denote your live chat status either for reasons of web accessibility or for other reasons, you can do so easily. Although these text links will appear at all times, they will remain inactive when your live chat service is set to offline status. Graphic links and text links denoting whether or not your chat operators are online can co-exist on the same web page and serve identical purposes.
Reach Out and Touch Us
If any one or more of the status graphics customization features described here peaks your imagination, write to us or chat with us to learn how to implement your visual plan. We will work closely with you step-by-step and help you implement the preferred customization solution of your choice. Happy status graphics customization!
|
