What is New at Live2Support- Easy access to canned responses and push-url in support operator chat window Christmas is in the air at Live2Support!
Since Christmas is in the air lock stock and barrel at Live2support, we are all geared up in anticipation of the large numbers of happy and excited Christmas shoppers who will come to your website to jingle their pocket change and much more. Hoards of them will chat on your website with your support operators using Live2Support. We will be working extra hard to capture the finest live chat experience for them.
This month’s column provides you with a quick run down of the latest features and attributes - bells and whistles if you want to say it in the Christmas spirit—of our brand new Windows Application Version of Live2Support. If you did not receive a special announcement we mailed to our existing customers recently, ask for it and we would be more than happy to forward you the mailer.
In a Nutshell
The Windows Application version of Live2Support incorporates all the features you have seen and used in the browser-based version of the program. The advantages of downloading and installing this version? Here are a few:
- The Windows Application Version does not piggyback on your Internet browser to function effectively as is the case with a few of our competitors. It is genuinely stand-alone in its look and feel and doesn’t need to be propped up
- It conserves a significant amount of system resources since it functions seamlessly from your work station’s system tray and is activated only when there is a legitimate reason such as a chat request from a customer or site visitor or if the support operator wishes to carry out a specific task.
- The Windows Application version doesn’t cost you extra as is the case with the Windows versions of many other live chat solution providers. This comes to you as a part of your subscription package with no strings attached!
Feature Recap
Here is a quick recap of the various task-oriented features you can expect in the program:
- Easy access to canned responses and push-url in support operator chat window
- Improved category-based organization of canned responses
- Extended visitor details & custom variable data from passed web pages now available in the chat monitoring window
- Improved management of large volume web traffic
- PPC color coding for all your PPC advertising campaigns
- Emoticons during chat
- File transfer during chat
- IP blocking option in visitor monitoring window
So go ahead and download the brand new upgrade and put it through the motions! Drop us a line if you need help. For those readers who haven’t signed up for Live2Support yet, we are offering a whopping 30% cash back on our annual subscription - a first ever since our launch in 2002. Read more about it in the Special of the Month section for this month. Merry Christmas.
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