Each month, we pick a feature or an attribute of Live2Support live chat software and take a few moments of your time to explain its functionality, deployment method  and benefits. This month, we will tell you about our pre-chat and post-chat survey forms.

Intuitively Designed Chat Forms
There is no reason for alarm! These aren’t lengthy questionnaires with forty questions which your chat customers will have to complete. Far from it, these are very simple three liners which gather valuable data about your customers and site visitors. Simple questions such as name, e-mail address and a comment or two about the chat experience are gathered for your use. You can use this data to:

• Track customer behavior
• Send out permission letters for inclusion on your mailing lists
• Revert to previous chat transcripts in order to address an unresolved issue
• Personalize the chat interaction by using the visitor’s name during the interaction
• Facilitate visitor/customer registration if your website is set up to register your site visitors

As a live2Support client, you have the option of customizing both the pre-chat as well as the post chat survey forms. For instance, you could even set up a data field for a phone number if you happen to be a telecommunications carrier where this information is critical for problem resolution purposes. The survey forms can also be customized in a language of your choice along with your logo and corporate signage.

So why not take a fresh peak at the two survey forms we have provided you and optimize them for best results. Feel free to write to us for any assistance you may require in this regard.