What is New at Live2Support
As we wind up our clocks for another round of fifty two weeks and three hundred and sixty five days, it’s the perfect time to tell you about what has been new at Live2Support and more importantly, what will be new at Live2Support in 2009.
Windows Application Version 2.0 a Fabulous Success
If you haven’t downloaded the Windows Application version of Live2Support live help software yet, why not take the time out to do so today? After hundreds of hours of research, testing and implementation, the Windows Application Version is improving efficiency, conserving on system resources and enhancing the user experience for hundreds of customers. As a paid customer in good standing, you are eligible to download this version of our live chat program and install it. Unlike our competition, there is no extra charge for this version of our live support program. For those who prefer using the browser-based version of the program, Live2Support continues to function flawlessly in a browser enabled environment bringing your chat operators and customers together one chat conversation at a time.
Improved Customer Engagement from Live2Support in 2009
We plan to take our customer support matrix to the next level in 2009 by providing you with telephone-based customer support. Although live chat will continue to remain the predominant model to deliver top-notch technical support, telephone support will also become available to help you stay in touch. Stay tuned for more information.
Windows Application Help Files
By the time you revisit this column in February, the Windows Application Help File will be ready for your use. This comprehensive technical documentation provides you with a step-by-step guide to program installation, maintenance and trouble shooting tips. Our help files are known for their intuitive ability to anticipate your questions and provide simple and easy-to-understand answers.