What is New at Live2Support- Get Codes, Page-specific Chat Invitation, Multiple Chat Invitation, Call Back Features.
Come rain, snow or storm, our R&D team here at Live2Support continues
to work tirelessly to bring you new and improved features that make
live chat engagement a pleasure. Here is a synopsis of the various new
attributes that have been added to Live2Support recently:
Get Codes
The "Get Code" function, which generates
the HTML code for your web pages, is now available to you with several
options. It has been updated and has more option codes for many different
types of requirements. Visit the Get Codes page for more information.
Page-specific Chat Invitation
This new feature allows you to choose which pages on your website will
feature an invitation to site visitors to chat with you. Not all your
web pages require your visitors to chat with you. Select those pages
on your website such as your product and service pages and place the
chat icon by positioning them strategically.
Multiple Chat Invitations
It is now possible for you to provide your site visitors a chance to
chat from multiple locations from within the same web page on your site.
You can use this feature from the Get Codes page and generate the right
set of codes to invoke live chat from more than one location on a web
page.
Call Back Feature
The fact that a synergy exists between live chat and telephone support
is known to and accepted by many. This feature permits site visitors
to request a call back directly from the chat window. We have discussed
this feature at length in The September 2008 issue of Live Wire Plus.
Show/Hide email Address in the Offline Message Visitor Window
The "show e-mail" feature works like a toggle. When a support
operator is offline, site visitors can leave a message for the support
operator. there is an option available to site visitors to provide their
e-mail address in the offline message visitor window. After revising
your "Get Codes" option, you can either display or hide this
e-mail address option. We recommend that you activate this option at
all times because it provides your chat operators with the e-mail address
of your site visitors which you will need in order to communicate with
them.
Show/Hide Offline Chat Icon (when operators are offline)
When your support operators are offline and assuming that you don't
want to display that your operators are indeed offline, by revising
codes through the Get Codes option, you can conceal the fact that your
chat operators are offline. The fact that your chat operators have checked
out temporarily will not become evident in the chat interface.
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