Come rain, snow or storm, our R&D team here at Live2Support continues to work tirelessly to bring you new and improved features that make live chat engagement a pleasure. Here is a synopsis of the various new attributes that have been added to Live2Support recently:

Page-specific Chat Invitation

This new feature allows you to choose which pages on your website will feature an invitation to site visitors to chat with you. Not all your web pages require your visitors to chat with you. Select those pages on your website such as your product and service pages and place the chat icon by positioning them strategically.

Multiple Chat Invitations
It is now possible for you to provide your site visitors a chance to chat from multiple locations from within the same web page on your site. You can use this feature from the Get Codes page and generate the right set of codes to invoke live chat from more than one location on a web page.

Call Back Feature
The fact that a synergy exists between live chat and telephone support is known to and accepted by many. This feature permits site visitors to request a call back directly from the chat window. We have discussed this feature at length in The September 2008 issue of Live Wire Plus.

Show/Hide email Address in the Offline Message Visitor Window

The "show e-mail" feature works like a toggle. When a support operator is offline, site visitors can leave a message for the support operator. there is an option available to site visitors to provide their e-mail address in the offline message visitor window. After revising your "Get Codes" option, you can either display or hide this e-mail address option. We recommend that you activate this option at all times because it provides your chat operators with the e-mail address of your site visitors which you will need in order to communicate with them.

Show/Hide Offline Chat Icon (when operators are offline)

When your support operators are offline and assuming that you don't want to display that your operators are indeed offline, by revising codes through the Get Codes option, you can conceal the fact that your chat operators are offline. The fact that your chat operators have checked out temporarily will not become evident in the chat interface.