What is New at Live2Support

Our monthly column on updates, upgrades and announcements showcases three highlights for the month of May. Explore them when you get a chance because they will add to your ability to use the features of Live2Support in more ways than one.

Online Web Help on Live2Support
A new and improved version of online help for Live2Support is finally here. The help system, which is logically organized into easy-to-navigate sections and sub-sections, will help you get the best out of your live chat service. Many features you have been using for some time have been updated. We have improved their performance and functionality significantly. Read about them in our online help section under three distinct heads:

• Comprehensive description of a function, feature or attribute
• Directions and instructions on how to use the feature
• A close captioned view of how the feature actually works

Here is just a small sampling of the various features covered:

Complete list of Control Panel features such as:

• Preferences and Settings
• Customizing your Preferences
• Getting and inserting Codes and Graphics for your web pages
• Reporting and Hits analysis
• Organizing and Managing Visitor Chat Transcripts
• Editing Window Chat Messages
• Visitor Window Customization
• Departments and Operators

For instant access to Live2Support’s Online Help System, please visit:

http://live2support.com/onlinehelp

Live Access to your Accounts and Invoice Data

As a Live2Support customer, you now have 24X7 access to all your account information including account status and payment history. In order to view your personalized accounts page, log into your account and click the Accounts and Invoice link under Accounting & Payments. In addition to viewing your account information, you now have the option to makes several changes such as:

• Changing your password
• Editing your profile
• Updating your credit card information
• Modifying your payment options
• Changing your account packag