Live2Support Spotlight

In each issue, our editors turn on the Live2Support eco friendly spotlights to highlight a thing or two about Live2Support just to make sure you are indeed using these site-friendly features and benefits. It is also meant to share the merits of live chat with those of you  who haven’t signed up for Live2Support but are thinking of doing so. This month, we will tell you how to customize departmental access for your live chat users. We should emphasize at this point, however, that this feature is available only if you have more than one chat operator account. If you like what you read and we are sure you will, why not drop us a note and request an account upgrade? You can use this feature with as few as two chat operator accounts.

Customizing the Chat Window for Department Specific Chat Access
Through the  Admin Panel of your Live2Support account, you can customize the customer chat window by providing your site visitors with the option of selecting the precise department with which they wish to chat. For example, when a site visitor clicks the LIVE CHAT button, a customer chat window appears which can list your departments such as sales, customer service, accounts, promotions desk and other departments in your company. The ability to predefine the department is also built into the system. For example, you can route chat requests from the sales page or products page directly to the sales chat team, chat queries from the promotions and incentives page to the promotions chat team and so on.  You can easily configure the application to allow one chat operator to handle more than one department at a time in an environment that is totally invisible.

Benefits of Deploying Departmental Customization
Customizing customer service, whether it is the phone, e-mail or live chat, is the preferred service delivery model today regardless of the industry, sector or niche to which you belong. It streamlines your customer service delivery mechanism and improves your customer service ratings. Moreover, your customers and prospects receive accurate and relevant answers to questions they pose during their chat interactions. We urge you to try out this feature if you haven’t done so already.