What is New at Live2Support

As the countdown timer clicks slowly but surely to signify the fast approaching end of 2009, our R&D engineers at Live2Support continue to meet and exceed the standards they have set for themselves. We continuously strive to bring you the latest features in our live chat software that will make it possible for you to deliver a higher brand of customer engagement services to your customer community. Here are two such major enhancements that are ready and waiting for you to download:

Co-browsing and Live Chat

The latest release of our live help software solution provides a robust co-browsing option for your chat operators. Co-browsing allows your chat operators to view the page of your site visitors from where he has initiated the chat request .Your chat operators can launch this feature by clicking the co-browsing icon in Live2Support’s operator chat window. Co-browsing makes it possible for chat operators to access the page being visited on the website by your customers and site visitors.

As soon as a site visitor clicks a new page link, the screen view available to your support operator changes instantly. Chat operators can not only point customers to specific web pages on your website and view these pages while site visitors are on these pages, but also explain them to customers in real time through live chat which continues to remain active during the entire session.

Co-browsing also makes it possible for chat operators to explain in detail specific products and services displayed on your website. For the benefit of your site visitors, chat operators can analyze technical schematics, diagrams and other visual representations of products presented on your website.

SnapShot: Live Screen Viewing when Live Help Software is in Motion

SnapShot is Live2Support’s advanced and customized version of live screen viewing. It is a more powerful manifestation of co-browsing. Launching the SnapShot feature from the chat operator window requires chat operators to obtain advance permission from your site visitors prior to the activation of this feature. This permission is requested and granted through live chat which continues to remain active while this feature is in effect.

Your support operators cannot remotely navigate the site visitor’s PC in tandem and in unison. Once SnapShot is authorized and subsequently launched, the site visitor’s screen opens in an entirely new and parallel window on the chat operator’s monitor.

Live screen sharing is extremely useful during occasions where chat operators deliver live chat enabled technical support and perceive the need to access customer PC in real time to resolve pending technical issues or trouble tickets.

Many creative applications abound where SnapShot can be a deal closer. If yours is a product-based e-commerce website, you can use SnapShot to view picture galleries on your customers’ PC to make precise product recommendations based on the snapshots in the site visitor’s personal picture gallery or photo folder.

SnapShot can come in handy when you are marketing apparel, accessories, gifts footwear or home furnishings to your customers. The ability to match and color-coordinate products prior to purchase can become a good reason to cement the deal from your customer’s perspective.

If you are a registered member of Live2Support, you can download the latest version of our live chat software and activate both features instantly at no extra cost. Try them out and let us know what you think!