Our Pets are a part of our family. These furry, slimy, and sometimes feathery creatures are both friends and relatives to their owners. While caring for our pets, we bear the responsibility of loving them, keeping them clean and out of harm’s way, training them so that they fit into our human framework, and most importantly, maintaining their health.

Essential to our pets’ health is a cultured owner and a good veterinarian. When a pet falls sick, an owner is faced with a bundle of worries and little knowledge of how to make them better. The veterinarian must be contacted for a visit but little is done to instantly assuage the owner’s concern and the pet’s uneasiness. Live2Support wants to help both owners and their pets by providing live help on veterinary websites. During either a sickness or in the midst of our every day schedule, concerns for our hairy friends always happen and can be easily and swiftly addressed with Live2Support on any animal hospital website

Meet Rosy and her dog Sammy, a seven-year-old Labrador retriever. Sammy, usually quite healthy, has developed a skin condition that causes itching and hair loss. It has begun to spread all over the dog’s hair, and he is continuously licking and biting himself. Sammy is very uncomfortable.

Rosy checks the Internet for possible diagnoses and is faced with several possibilities. Dermatitis falls into many categories such as environmental, nutritional, parasitic, allergic, neurogenic, and infectious. Rosy is confused and needs help. She knows that her local veterinary hospital has a website and logs onto it. There she sees Live2Support’s live help button and immediately initiates a help session with a veterinary assistant who can reduce the owner’s worry by providing immediate and live advice. Although Sammy will ultimately be brought into the hospital for in-patient care, Live2Support serves as a bridge between Rosy and the veterinarian to help care for Sammy. As you can tell, live chat solutions have entered a new dimension— a healing touch that makes a difference. Innovation has transcended the biotechnology arena and now helps patients connect in real time with caregivers in an environment that is not only secure but also reliable and results driven.