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May, 2011

Live2Support Spotlight : Template Customization Feature:

This month, we will tell you about a truly beneficial feature of Live2Support that will save you valuable amounts of time during template customization. If you are one of our multi-account subscribers (and we wish to thank you once again for your confidence in us) you can now customize all the various chat forms used on your websites from a single account. You can customize the following settings from a single control panel:

  • Pre-chat form
  • Post chat form
  • Offline message form
  • Online offline graphic image
  • Chat invitation

Benefits of one-stop Functionality in our Live Chat Software:

By using only one subscriber account,  you can not only customize the templates we have provided you, but also activate and operate different pre-chat forms, post chat forms, offline message forms, online offline graphic images and chat invitations. Here is an example.

Let us assume for a moment that you own and operate three websites one of which happens to be an astrological predictions website. Where as the two other pre-chat forms will need only a first name and e-mail input, the pre-chat form for the astro website will also ask for the visitors date of birth so that an accurate prediction can be discussed during live chat. Creation and customization of our live chat templates is not limited to edit boxes. You can also create and customize radio buttons and drop down menus when required. Different forms for different websites can even have different mandatory fields. All the template customization you will ever need can be achieved from a single account. Live chat software is meant to be versatile and we are certainly no exception!

The features we have described here are fully functional and we urge you to try them out if you haven't already done so. So why not log into your control panel and check out how you can customize your various chat templates for different websites all from a single account? Our live support team is standing by to assist you in case you have a question.

 

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