There is hardly anyone on the planet whom Google hasn’t touched either directly or indirectly. Even the most far flung aborigine communities in the remote regions of Central Africa are captured by Google Images and YouTube which, by the way, Google owns, as they quietly go about their business in a state of total bliss and tranquility. Gtalk, Google’s ubiquitous instant messaging service or IM, has slowly emerged as the preferred way to communicate only next to Facebook. We are pleased to announce that our live chat software now integrates seamlessly with Gtalk and all the functionality and benefits of Gtalk are now available in our live chat software application on a mobile platform. Your chat operators can now handle multiple chats on their mobile handsets simultaneously through Gtalk thus making it possible for them to manage your live chat traffic from anywhere. They are no longer required to remained tied to your corporate location and can easily address your customer needs directly from their smart phones.

Feature Activation

Your live chat agents can activate this feature by first installing Gtalk on their mobile handsets. They can then go into the Live2Support Control Panel through the standard login procedure, go to “Create Operator Options” and input their Gmail address. Once they save and exit, they are in business.

Please get in touch with us just in case you have a question through our live chat service and tell us how you are doing with Live2Support and Gtalk working side by side.