The term "floater" has assumed several interesting linguistic connotations over the years and now it has finally arrived to reach out and touch us. When you laugh too hard and begin to see little spots floating around in your field of vision, they are called floaters. A popular brand of casual footwear is also called Floaters. For Our purposes, the term refers to an incredibly powerful feature of our live chat software which not only redefines the user experience positively but also serves as an added bridge between your customers and you. Our June Spotlight shines brightly on one of our most visually appealing features which continues to remain ever so popular. This is how it works.

Introducing the Proactive Chat Floater in our Live Chat Software

You already know about proactive chat. We have supported this feature for many years now and it is perhaps our most popular functionality especially from our customers’ inner pages. Proactive chat, by the way, should be used judiciously. Trigger proactive chat only after a few minutes of the arrival of a visitor on a web page. Make a request only once. If the site visitor wants to chat with you, he or she will tell you so. And now back to proactive chat through floating images.

The proactive chat window in Live2Support can now gently float on the site visitor’s desktop in one of many creative ways. Once you have customized the look-and-feel of the proactive chat pop-up, you can set it to float in different ways—from top to bottom and from left to right with two variations each. This functionality transforms the proactive chat window into an unobtrusive little thing which does its job and quietly rests in a corner much like a waiter in an upscale restaurant. Users can transition into the live chat mode and converse with your live chat operator with a single mouse click as soon as they are ready. The response time is exactly the same as any other chat icon on your website. Moreover, you are not restricted to a pre-determined number of pages from where you would like to install this feature. As far as we go, you can have it on every single page of your website! Would you like more than one floating image at a time? You can have that too, up to four proactive chat floaters at a time. You are welcome!

As easy as 1-2-3

Available in our Silver and Gold packages, the Live2Support Proactive Chat Floater is very easy to install. All you need to do is to get in touch with us through our live chat window and ask us to get the ball rolling. We will send you the HTML codes which you will need to paste on your web pages. Once you re-upload and go live, you are all set. Happy floating!