|
The core mantra in Friedman’s treatise is his unqualified assertion that in order to achieve business success, processes will and should be outsourced so that enterprises can focus on their primary activity without distraction. Here at Live2Support, we may not agree with everything Friedman has to say, but one thing we can surely agree on customer outsourcing is good for everyone involved and certainly makes perfect business sense.
Introducing Customer Support Outsourcing from Live2Support
The decision to offer outsourced live chat operator service here at Live2Support was neither impulsive nor spontaneous. It marked the culmination of several months of careful introspection and meticulous analysis. As a global industry leader in the realm of live chat software and live support application software, we had already made our mark not only on Google but on multiple fronts including higher education, information technology and banking only to name a few. We had begun to notice that many companies were experiencing difficulty in delivering live chat service the way they had envisioned it. For instance, they couldn’t afford to provide live chat service at night since they didn’t run multi-shift operations. Moreover, if half a dozen chat customers arrived on their chat window simultaneously, they would have a hard time handling so many chats concurrently.
The Aha Moment for Customer Support Outsourcing
We finally decided to jump in with both our feet last month when we officially announced our outsourced live chat operator service. You can read all about it on our website. This is how it works:
When you decide to outsource your live chat function to us, our live chat operators will answer your chats for you on your website in a totally invisible environment. Granted, there is a learning curve involved but our live chat agents recruited exclusively for this purpose are highly qualified, well-versed in the English language as well as its various nuances, and quick on the uptake. Our chat operators will first start out by conducting an in-depth study (not a review) of your website. This includes achieving a close level of familiarity with your various products, services, policies, procedures and processes. They will pour through your product literature, get on your mailing lists, sign up for your press releases and subscribe to your newsletters. We are conscious of the fact, as you are, that the acquisition of domain knowledge is critical to successful performance once that chat request pops up.
Further Customization of Customer Support Outsourcing
Outsourced live chat service and e-mail customer support are both available to you from Live2Support in a variety of flavors. You can choose from:
-
Standard live chat operator support
-
Extended live chat operator support
-
24X7 live chat operator support
-
Live chat operator support with e-mail support
-
Live chat operator support without e-mail support
-
e-mail support only
Subscription to our premium level services called the Gold Package is always included with our live chat operator service which continues to deliver the same level of quality and customer satisfaction you have come to expect from Live2Support. If you believe that live chat is a function you would much rather outsource while you continue to concentrate on your core activity, outsourced customer service from Live2Support is surely for you. Please write to us or chat with us to express your interest and allow us to take it from there.
| 
