Our January column delivers two different insights about our service-- one to do more with your users and the other to do more with you as our customer. WE have made a few adjustments in our pricing structure about which we would like to tell you. Also, a complete revamp of the Live2support website is under way and soon you will begin to notice a difference.

Throughout the year, we religiously report in this column, new milestones we have achieved over the past month or two that is designed to improve both the operator as well as the overall user experience. Many of our announcements are technical in nature and zoom in on product enhancements and upgrades. This time, however, we have two things to report to you about, one of which can be dubbed as a rather important announcement.

The Sign of the Times

In our ongoing effort to provide our customers the absolute best in customer service and product quality on multiple fronts, we have expanded rapidly over the years as a premier live chat software and customer Engagement Company. This high level of commitment to our customers and what they stand for has necessitated an adjustment in our pricing structure. These price adjustments are by no means across-the-board. For instance, the price of Live2Support’s Bronze Package continues to remain at $9.99 per month for a single operator license. The table below reflects our new pricing structure slated to go in effect on February 1, 2012:

Improved look-and-feel of the Live2Support Website

More value, more information and less clutter. Those are the hallmarks of the latest modifications we are currently implementing on our website with a view to improving ease of navigation and near-instant access to the information you seek. These UI upgrades will be rolled out in phases and we would surely like to know from you what you think about the changes we have made to the website.