Welcome to the January issue of Live Wire Plus and a very Happy New Year to you and yours. Live Wire Plus is brought to you each month by Live2Support, providers of premium live chat services which help you to connect with your online audience through live chat that is fully secure and highly reliable.
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LIVE WIRE PLUS
VOL. III. ISSUE 1. January, 2009 |
From CEO's Desk
Welcome once again to the front runner 2009 issue of our monthly newsletter. As we embark together on our annual journey to new levels of success and achievement, it is time once again to recognize the importance of total customer service in an era of hyper competition. We all know that it is easier to retain existing customers than it is to create new ones. Live chat allows us to forge a long-term alliance with our customer community and goes a long way in preserving and cementing this valuable relationship.
In this Issue...
Customers have always assumed a pivotal role in the overall scheme of things and the upcoming year is certainly no exception. Given the current state of the global economy, the manner in which we engage our customers positively will determine how well we do this year.
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Many online companies use help desk software today to streamline their customer service delivery model. Do you happen to be one of them? Learn how live chat solutions can add icing to the cake through seamless and intuitive integration.
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This month, we turn on the frosty spotlights on Live2Support’s Pre Chat & Post Chat Survey Forms and show you how it is beneficial to rank your customer service with no major effort.. Read More
In this month’s column we take a sneak peak inside our R&D labs to see what is in store for 2009.. Read More
Our New Year’s bonus is a super duper offer you can’t refuse. If you have a trial account at Live2Support that has expired before December 1, 2008, please go ahead and reactivate it and receive a 10% cashback when you sign up using our annual subscription service. This offer is applicable to all our packages and must be redeemed by midnight, January 31, 2009 EST. So hurry and convert your trial membership into a full blown annual subscription and save 10%!
The February issue of Live Wire Plus will feature two highly engaging articles on the way of the world in the Internet space. In the lead feature, learn how to drive quality and targeted web traffic to your website through innovation. Our cover story showcases the growing practice of video optimization. Learn how to do it at a price you can afford.