Welcome to the January 2010 issue of Live Wire Plus, a monthly newsletter from Live2Support Inc., the company that brings you Live2Support live chat software. Each month, Live Wire Plus brings you cutting-edge reports and technology overviews you can use to preserve that well deserved competitive edge. If you aren’t already using Live2Support live chat software to connect with your online prospects and customers, why wait? Let us help you get set up in less than 15 minutes with a free no obligation trial that is sure to convince you to provide live chat service to your customer community.
From CEO's Desk
Greetings and a very happy 2010 from all of us here at Live2Support. The entire team joins me in wishing you and yours a prosperous year ahead. Now that down time blues might just be a thing of the past owing to the much-awaited spurt in global economic activity, it is time for all of us to further strengthen our unqualified commitment to our customers by exploring all possible avenues to further improve the quality of our customer engagement models. Not mere lip service but concrete actions will enable us to welcome new customers to our online hubspots and to retain old ones. If positive customer engagement isn’t on your 2010 list of New Year resolutions, it isn’t too late to include it on your 2010 wish list.
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In this Issue... |
Google Caffeine and the Search Engine Mega Revolution Part I
Google calls it "under the hood" changes in its typical tongue in cheek communicative style. We call it unprecedented changes that are sure to redefine organic search as we know and experience it. Is this a major search engine algorithm shift with far reaching results or simply put, digital sound and fury signifying nothing? We present our findings in the first of a two-part series. Read more...
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Your Gateway to Cloud 9: Cloud Computing Unraveled
Cloud computing, today's hottest buzz word in the field of the World Wide Web, refers to an environment in which applications are driven entirely by the power of the web where the processing of key commands and instruction sets takes place remotely away from your PC. Is this just a passing fad or really the wave of the future? Read more...
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What is New at Live2Support: Windows Version 3.0
Hot off the press for 2010,we have several major announcements including the upcoming beta release of Live2Support's Windows Version 3.0, a new collection of chat templates and many in-depth tutorials to help you use our live help software to the max. Read more…
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Down the Pike
Watch next month for the arrival of our February newsletter because our upcoming issue is jam-packed with tons of seminal content that is sure to inspire and motivate you to reach for the stars. Our cover story is a continuation of our analysis of Google Caffeine. The Caffeine update has just about arrived and it sure is time to "caffeinate" your website. Our lead feature next month is all about web conferencing. Presented as a primer on call conferencing technologies, the insider report shows you how you can increase your online and even offline market share by conducting highly targeted online seminars for your customers. We also showcase two of the best service providers in the industry.
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