Welcome to the March issue of Live Wire Plus. Live Wire Plus is brought to you each month by Live2Support, providers of live chat and customer engagement services which help you to build long-lasting connections with your online customer community through enhanced quality live chat services.
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WIRE PLUS VOL. III. ISSUE 3. March , 2009 |
From CEO's Desk
Welcome to the March issue of Live Wire Plus. There may not be a spring to our step but spring is surely in the air. All business interactivity involves a two way communication between your prospective customers, existing customers and you. The more options your customers have to communicate with you, the higher the satisfaction quotient. Ever since the pivotal role of customer satisfaction has been recognized as a precursor to business success, real-time methods of communication have always been preferred. Live chat involves real time communication since responses are generated and processed instantaneously. At Live2Support, we pride ourselves in being able to establish industry trends through research and innovation. We have many firsts in the industry such as in-depth visitor analytics and PPC campaign management through live chat and we thank you for it. Now that we have patted ourselves on the back hopefully with your permission, let us tell you about the March issue.
In this Issue...
In our cover story on Live Chat & Customer Privacy, we tell you how and why you need to exercise due diligence when interacting with the reams of digital data live chat typically tends to generate. We will make sure that Uncle Sam never comes knocking at your door. Follow the steps we have recommended and protect you from privacy pitfalls. Read more …
Once you read our lead feature, you will surely be able to add a new zing to your library of canned messages by implementing many of our strategic and tactical recommendations on how to improve the quality of your canned messages. Read more …Live2Support Spotlight : Multi Lingual Chat Functionality
The March spotlight shines brightly on Live2Support’s multi-lingual functionality. Learn how to customize Live2Support in your own language complete with icons and graphics. Read more …
Our R&D colleagues at Live2Support continue to remain humped over their digital workbenches trying to ensure that the quality of the chat interaction your customers eventually experience remains world class. Find out how. Read more …
Considering the fact that our live chat solution is twice as feature rich as what it was as recently as a year ago, we are expecting a marginal price revision in the very near future. However, for existing customers, we have excellent news. In order to preserve your ability to receive our premium quality product and its services both at existing levels and at existing prices, please honor all invoices and do not create a billing vacuum by allowing your service to lapse. Those of you who honor their commitments and pay on time will be richly rewarded with ongoing service at existing prices.
The April issue of Live Wire Plus will once again carry features that will surely add to your information arsenal. Our April cover story entitled Online Yellow Pages for Online Businesses shows you how you can drum up business by listing your organization in some of the top online yellow pages. Local search is sizzling these days and so are yellow page listings on the web. Isn’t it time that you join the action big time? April’s lead feature is all about outsourcing your company’s backend functions in dismal economic times. Outsourcing is not simply for the Fortune 500 or the Inc. 100 companies. Small companies too can benefit greatly and save on resources that are hard to come by in the first place.