• Connecting with Customers through Local search
  One of the most paradoxical shifts we currently face is that while global currents are now making it possible for us to conduct business activity with countries that are literally located on the other end of our planet, the search engines are bringing us closer to the communities in which we live and work through powerful local search technology. In our cover story, we explain this recent phenomena and suggest a number of strategies that will help you to position your enterprise in the new age of localized search .... Read More

• Service with a Smile through Technology: Live Chat for Non-governmental Organizations
  Live chat solutions don’t have to be confined to web sites with a clearly defined monetizing model. If you work with an NGO or know someone who does, you will be surprised to learn how you can seamlessly provide online social services and referrals through live chat. Our feature this month presents the proposition of live chat in a new light where bridges can be built to share a few moments of joy and happiness...... Read More
  

• Live2Support Spotlight
  In this section, we explore a feature or a set of features in the Live2Support application suite that can significantly improve your service delivery model and put you ahead of your competition. Learn this month how Live2Support’s Multi-language Functionality provides a global communication platform for your customers and you. ... Read More

• What is New at Live2Support
  This month, we have a fully loaded battery of new and exciting features at Live2Support. Read about Origin profiling, Historical chat and visit data, Visitor's name and e-mail address and much more. Live2Support now provides many new ways in which you can further refine your overall business strategy to generate maximum results. ... Read More

• Special of the Month from Live2Support
  For a limited time, we are offering a 15% cash back on annual prepaid subscriptions for those members who have inactive accounts that are at least thirty days old ...Read More

• Down the Pike
  The May issue of Live Wire Plus will welcome the arrival of summer with two sizzling features on why we should pursue a holistic approach to business and service delivery. Our cover story explores the concept of managing time realistically. In part two of this series slated for the June issue, we will show you how to develop a solid business plan not only as a reality check on your business but also as a vehicle to fuel growth and expansion. May’s feature story suggests a remarkable and easy-to-implement system of training your support operators.

New features you may like to review:

• Visitor's name and e-mail address.
  
• Custom variable information.
  
• Origin profiling
  
• .Historical chat and visit data
  
• Special pagination feature for web sites with heavy traffic
  
• Color Coding of online advertising campaigns

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