Welcome to the April issue of Live Wire Plus.Live Wire Plus is brought to you each month by Live2Support Inc., providers of live chat and customer engagement services which help you to build long-lasting connections with your online customer community through enhanced quality live chat services.
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WIRE PLUS VOL. III. ISSUE 4. April , 2009 |
From CEO's Desk
As the medieval British poet Geoffrey Chaucer would put it, welcome to April and its sweet showers. For many of you it is tax time. For others, it is preparation time for the spring and summer months ahead. If your online business caters to the needs of school going children, college going young adults and their parents, it is time to rethink your customer service model. Perhaps it is time to add live chat to your customer service repository if you haven’t done so already. If you already have one of our fine live chat product packages installed on your website, it just might be the right time to implement a help desk solution. Be sure to take a moment to go into our archives to read about the various customer service models we have investigated over the years.
In this Issue...
The April issue of Live Wire Plus presents two highly focused and relevant reports on how to score big in the online marketing space by deploying two proven and tested strategies.
Our cover story this month is about generating significant business opportunities locally from within your community. Local search is sizzling these days and so are yellow page listings on the web. Isn’t it time that you join the action big time to drive lots of local traffic to your website and perhaps increase customer volume if you have a brick-and-mortar store as well? Read more…
April’s lead feature is all about outsourcing your company’s backend functions in these trying economic times. Outsourcing isn’t simply for the Fortune 500 or the Inc. 100 companies. You too can benefit from the current global outsourcing trend and the intense competition that exists to capture your procurement dollar. Small companies too can benefit greatly and save on resources that are hard to come by in the first place.. Read more …
Our spotlights are no longer frosty but bright and sunny. This month, we tell you about Live2Support’s “Get Code” feature and its various shades of functionality. Read more…
We have something very exciting on the anvil and we want to tell you about it. Learn about Live2Support’s third party integration abilities in this month’s column because these enhancements are just round the corner. Read more…
In our May issue, we will show you how you can promote your online company on Yahoo and a host of other heavily trafficked websites by becoming an “Answers Expert.” Learn how to identify your domain and niche so that you can fire away with your answers and gain some free publicity for your online business in the process. In our lead feature for May, we will once again take you to the almighty Googolplex in Mountain view California. Here we will show you how Google has been quietly experimenting with new products and services many of which can help you literally double your business overnight. Hint: Google Knol and Google Voice.