• Managing Time the Online Way
  This month’s cover story features an in-depth assessment of why we should pursue a holistic approach to business and service delivery. Our cover story explores the concept of managing time realistically. The online world in which we live continues to shift rapidly from illusion to reality. Is it not time, therefore, to look for successful time management strategies online? Read More

• Training your Chat Support Operators: The Dynamics of Customer Support Education
  Our feature story suggests a remarkable and easy-to-implement system of training your support operators which establishes a tenable connection between service, productivity and profitability. Learn how to reinforce the service ethic through targeted training. Read More
  

• Live2Support Spotlight
  Each month we turn the spotlights on to share with you an in-depth analysis and exploration of one of our product features. As they say, the more the merrier. We tell you how to use Live2Support’s multiple chat operator feature for improved customer service and effective cross-communication... Read More

• What is New at Live2Support
  In a continuing bid to enhance the overall chat experience, we add new features and functionality to Live2Support’s power arsenal. This month’s announcement bears testimony to our R&D team which works tirelessly to bring to you new features and developments month after month... Read More
  
• Special of the Month from Live2Support
  Match the mood of the season with a sure-shot winner from Live2Support. If you have an inactive Live2Support account which happens to be more than thirty days old, you may just qualify for a 15% cash back from us. For a limtted time, we are offering a 15% rebate in the form of a cash back on an annual subscription to Live2Support. In order to receive your rebate, please send us your account and payment information to sales@live2support.com and we will make the adjustments appropriately. This is a limited time offer and conditions do apply which you can request via e-mail. We hope to see you chatting soon!
  
• Down the Pike
  In the June 2008 issue of Live Wire Plus, our cover story will feature a complete bag of tips and tricks you can use to write a professional business plan. Developing a business plan always makes perfect business sense because it helps you not only to clarify your goals and objectives, it helps you to streamline your thought processes. Plus we will look at yet another unique application of our live chat software.

New features you may like to review:

• Customizable Post Chat Survey Form
• Customizing Live Chat Graphics on the Web Page
• Chat History Access in the Monitoring Window
• Scheduled Transition from Online Status to Offline Status
• Color Coding of online advertising campaigns

Benefits Explained

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