Welcome to the May 2010 issue of Live Wire Plus. Live Wire Plus is brought to you every month by Live2Support Inc., providers of live chat, live help and customer engagement services, essential for top-flight customer service delivery in today's hyper competitive global marketplace.
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WIRE PLUS VOL. IV. ISSUE 5. May, 2010 |
From CEO's Desk
Welcome once again. May is for Mother's Day and Memorial Day in addition to the full onset of summer. Many of your customers are likely to be outdoors especially during weekends. With the incredible surge in Internet-enabled mobile devices, be sure to expect tons of traffic on your website from vacationing customers, prospects waiting at airport terminals and even a few lounging in their backyards during warm crisp afternoons. Most importantly, prepare for it with our affordably priced live chat solution so that the instant connect mantra can be leveraged to its limits.
In this Issue...
The global village is not simply well-populated now, it is well-connected, thanks to the Internet. Are you all set to expand your online horizon by engaging your customers in their own languages and thus capturing loyalties? Read more...
The adage continues to remain relevant in 2010 Photo file sharing websites are not just for memories. You can use them to increase your online business. Let us show you how. Read more...
The commercial food service industry has been rated as one of the most vibrant service sectors today and customer engagement has always played an important role in the overall delivery chain. Learn how you can add a new level of customer satisfaction to your restaurant, bar or resort by adding live chat to your bouquet of service delivery initiatives. Read more...
We have three updates to report for the month of May. The first will improve the way you search for and manage your chat transcripts. Watch out for a new and improved "Get Code" page plus a few bug fixes. Read more...
In our June 2010 issue, we plan to shift gears just a little bit and focus on the people who drive the technology in your online business. In our cover story entitled The Seven Characteristics of Highly Successful Chat Agents, we share a few insights on how to appoint chat agents who can not only sustain your existing sales volumes but also actively promote your business through live chat. Yes we know that there is no such thing as a letter perfects anything. However, it doesn't hurt to try to approximate perfection once in a while. Our lead feature for June is on going beyond your borders to achieve cost optimization. Entitled Outsourcing for Success, we will show you how you can effectively outsource your administrative tasks such as simple accounting and online marketing to qualified and experienced employees eager to serve you virtually for as low as $350 a month. Surprising as it may sound, these virtual assistants aren't from India or from China which have recently emerged as great hubs of offshore outsourcing activity.