• Writing a Killer Business Plan
  Developing a solid business plan always makes perfect business sense because it helps you not only to clarify your goals and objectives, it helps you to streamline processes to implement your growth strategy. This month’s cover story is your primer on how to write an effective business plan that your bank and investors will love. Read More

• The Delphic Oracle Speaks Again: Search Secrets Directly from the Search Engines
  When considering the arduous task of optimizing your web site for the search engines, we often follow what the so called “search engine gurus” say on a specific aspect of this highly volatile subject. But have you ever considered what the search engines themselves have to say about improving the search experience for your searchers? This month’s lead feature takes you directly to the search engine stables and shows you how to zero in on important guidelines and directives that the search engines publish from time to time. Read More
  

• Live2Support Spotlight
  Each month we turn the spotlights on to bring to you a comprehensive critique of one of our product features. This month’s spotlight is a brief overview on how to leverage the chat statistics data in Live2Support to improve performance and productivity... Read More

• What is New at Live2Support
  Day after day and month after month, the R&D team at Live2Support works continuously to improve the chat experience not only for your customers and site visitors but also for your frontline team. This month’s features are both innovative and intuitively designed to bring out the best in our premium quality chat software.. Read More
  

• Special of the Month from Live2Support
  Celebrate the full-swing arrival of summer and the upcoming July4th weekend with a deal you can steal from Live2Support. If you happen to have an inactive Live2Support membership account that is at least thirty days old, you can qualify for a 15% cash back bonus from Live2Support on our full spectrum of premium chat services. For a limited duration, we bring to you a 15% rebate in the form of a cash back on an annual subscription to Live2Support. To receive your summertime cashback bonus rebate, please send us your account and payment information to sales@live2support.com and we will make the necessary adjustments appropriately. This is a limited time offer and as always, a few conditions do apply which you can request via e-mail. We look forward to seeing you and your chat operators chatting in a matter of days!
  
• Down the Pike
  Independence from the strictures of business limitations and independence from the barriers of human-technology interaction- That’s our theme for our Independence Day issue of Live Wire Plus for the month of July. For those customers living outside the United States, it is independence from the hot and dusty days of summer, the time to welcome the soothing drizzle of the monsoon season and time to regroup after a hot spell. July’s issue focuses on two important themes. The cover story is the first in a three part primer on Web 2.0 and how you can leverage it to improve your company’s online and offline performance. The lead feature is about using live chat on your web site wisely, judiciously and with a high level of sensitivity toward your customer base. There are always two sides to any technology—nuclear technology for instance and swing either way. We will explore the positive side of live help and identify a few pitfalls to be avoided by all of us. Until July, happy chatting!

New features you may like to review:

• Customizable Post Chat Survey Form
• Customizing Live Chat Graphics on the Web Page
• Chat History Access in the Monitoring Window
• Scheduled Transition from Online Status to Offline Status
• Color Coding of online advertising campaigns

Benefits Explained

Trial available for 15 Days

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