Greetings and welcome to the June issue of Live Wire Plus ! Live Wire Plus is brought to you each month by Live2Support Inc., providers of live chat and customer engagement services which help you to connect with your online audience in real time with all the bells and whistles of high flight customer engagement and live support.
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WIRE PLUS VOL. III. ISSUE 6. June, 2009 |
From CEO's Desk
As we gradually get ready to transition into the second half of 2009, a happenstance that happens sooner than we expect each year, it is time for us to start thinking well in advance about the upcoming 2009 shopping season. It is not as early as you think. 2009 wholesale Christmas buying is in full swing right now and it is time for us to learn from our product sector colleagues. Is your customer service plan in place? If your website features live chat service, do you have the right number of accounts and operators to manage the traffic inflow? What about training? Have you established a training roadmap for your chat operators? These and other questions will receive plenty of attention from us as the year progress. Be sure to write to us about your experiences and suggestions in this regard.
In this Issue...
The July of Live Wire Plus presents two highly focused and relevant reports on how to score big in the online marketing space by deploying two proven and tested strategies.
Experts believe that the current economic climate may not present the ideal conditions to look for a job. However, they assert in the same breadth that this just might be the best time to recruit qualified employees. Our June cover story tells you how to use the job boards and other resources to tap into quality human talent for your organization. … Read more
Your domain name is perhaps your single most valuable Internet asset. Learn how to protect it because things do not happen by themselves. We will suggest a few simple strategies to help you protect your domain asset which in turn will protect your website as well. After all, it is your bank vault in cyber space! … Read more.
The July Spotlight focuses on using Live2Support to customize the customer chat window so that customers can pick a department from a list of departments such as sales, customer service, promotions, accounts and other departments within your company with which to engage in live chat interaction. This helps your customers receive the customer service they deserve.... Read more
The new features, enhancements and product upgrades currently in swift motion at Live2Support’s R&D center will have to remain under wraps for just a while longer and we won’t prick the balloon right now. We will have some very exciting announcements in the near future. Until then, here is a quick round-up of what’s new in the world of customer service, customer engagement, and of course, live chat..
Read more
Live2Support Now on Twitter: More Ways to Connect
Live2Support now has its own Twitter page and yes you are most welcome. Join the ongoing dialog, provide feedback, participate in the Live2Support blog, and more importantly, just come on in and check us out! You can visit the Live2Support Twitter page and receive an invitation at:
The July edition of Live Wire Plus is sure to emerge as a veritable storehouse of cutting edge information for e-entrepreneurs like yourself. In our cover story entitled “The Mystery of the Shadow Website” learn how to generate additional qualified traffic to your website by setting up a shadow website for free. You will surely wonder why you did not do so earlier. Our lead feature for July is called “The ABC of Accessibility” and tells you how you can launch your accessibility initiative after learning the basics so that you become Uncle Sam compliant much before you are mandated to do so.
