• Leveraging the power of Web 2.0 to Increase your Sales and Conversion Rates Part I of III
  It is hard to escape the Web 2.0 buzz today. However, trying to pinpoint precisely what Web 2.0 is can be tricky because the notion keeps redefining itself like the stock market ticker. In the first of a three-part primer, we attempt to explain what Web 2.0 is in pure and simple terms and then go on to explore how you can benefit from the Web 2.0 revolution especially to increase your sales and conversions... Read More

• Using Live Chat on your Web Site Responsibly
  Using live chat wisely, judiciously and with a high level of sensitivity toward your customers is your primary responsibility as the owner and navigator of your web site. It goes without saying that there are usually at least two sides to any technology if not more—even nuclear technology, for example, can swing either way. In our lead feature this month, we will assess the power of live chat and suggest ways in which live chat can become a genuine asset to your customer service initiatives.Read More
  

• Live2Support Spotlight
  Each month, our spotlights shine ever so brightly on a set of features of our live chat solution that we believe are bound to make a real difference to your customers. The July spotlight is on an important and innovative attribute of Live2Support. We were the first in the industry to incorporate geo-centric data about site visitors in the chat monitoring window of our live help program. This feature may be self-evident but how it can be used to your advantage is our theme for this month.... Read More

• What is New at Live2Support
  Summer might be a sizzler but the R&D teams at Live2Support continue to work tirelessly to bring to you new features and product upgrades. This month, we have... Read More
  

• Special of the Month from Live2Support
  Do you recall having signed up for a Live2Support trial membership in the recent past? Regardless of the reasons, if your account has been inactive for at least thirty days and if you choose to reactivate your Live2Support membership, we will thank you by giving you a 15% cash back bonus. This offer is valid on a one-year subscription to our live chat service and other conditions may apply. Please e-mail us your login and password at support (at) live2support.com so that we may reactivate it. At 15% off, our live chat services are more value-priced than ever before. So why not send us your login information and implement live chat on your web site? Your customers will thank you for it.
  
• Down the Pike
  Back to School time in August means back to basics and the fundamentals of success. The August edition of Live Wire Plus brings you two features. In our cover story, we bring to you part II of our primer on Web 2.0 in which we move from abstract theory to concrete application. We show you how to use a few of the Web 2.0 elements to drive targeted traffic to your web site and quickly improve your bottom line. August’s lead feature is a sneak peak into the secrets of article syndication which is proving to be extremely successful in driving targeted traffic not to mention the plethora of back links it tends to generate. So until August, happy chatting!

Some new exciting features have been added recently:

- Automatic Transfer to Offline Status    Chat Window
- Queue Position Notification
- A New Look for your Hits Log Analysis   Reports
- Automated Greeting and Welcome   Message During Chat Pickup
- New Graphics and Images when you   Extend Chat Invitations
- Improved Chat Transcripts
- New Smiley and Emoticon Graphics

Benefits Explained

Trial available for 15 Days

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