• Monitoring Web Traffic through Site Analytics
  We have all heard about them but what are they? The elements that constitute a site analytics report and the various processes you can use to monitor and evaluate the visitor traffic on your site are the focus of our lead article this month. Your web hosting company probably provides you with a free service which permits you to access your site log data. In this two-part series, this primer shows you how to understand and interpret these basic site analytics provided to you by your web hosting company. These data logs provide only basic site statistics and so in our next issue, we will tell you which power-packed site analysis solutions are available for free or for a minimal investment to help you propel your site to top ranks on search engine results and significantly drum up the right kind of visitor traffic... Read More
  

• Live2Support Spotlight
  In this section, we turn the spotlights on to explore a feature or function of Live2Support that makes our chat software a real value proposition. This month, we tell you how Live2Support can run on a work station as a browser-independent solution in addition to being a fully hosted service which is not only up and running in fifteen minutes, but also does not require any downloads or installation... Read More

• From the Floor
  This section addresses your questions about marketing, information technology and live chat software. The submission this month is from a college professor from the University of Michigan who wishes to use live chat to hold virtual office hours at least once a week. Great idea! Because the U of M campus often gets snowed in during peak winter season thus making a campus visit a challenging proposition. Students can now interact with their faculty in a confidential and totally secure environment through live chat from the cozy comfort of their homes or dorm rooms. .. Read More
  

• Special of the Month from Live2Support
  Each month, Live2Support announces a special offer for its readers. This month, we offer a special pre-season package that gives you one month's subscription to Live2Support absolutely FREE! . .. Read More

• Down the Pike
  The next issue of Live Wire Plus is sure to be a bumper issue with many exciting ideas on how to expertly deploy web analytics software to improve web site performance. Plus, we will have information on yet another Live2Support attribute to enrich your experience. Thanks for reading.

   

In October we will upgrade all accounts to new web base interface, Now your login to web base interface will take you to new web base monitoring window.

Windows application will remain same.

In October we are releasing new Windows application too. We will send you notification when it is available.

New Gold Package for 10 support operators Login only
for $69/ month.

Benefits Explained

Trial available for 15 Days

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