Welcome to the September issue of Live Wire Plus, your monthly round up of industry trends and developments with a dose of analysis thrown in. Each month, we bring to you perspectives on a wide array of subjects and focus areas we believe will add value to your business endeavors and help your company or institution grow progressively one distinct milestone at a time.
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WIRE PLUS VOL. III. ISSUE 9. September, 2009 |
From CEO's Desk
As we bring to you our Labor Day 2009 issue of Live Wire Plus, we are reminded of the significant contribution and value addition organized labor has made to global growth, Having said that, This is a good time to submit that we are all a part of the global workforce and our unflinching commitment to top notch customer support and live help is indeed a true labor of love. As you will see when you e-thumb through this issue of Live Wire Plus, we have made many significant improvements and enhancements to our service spectrum during the preceding month so that you can turn first time customers into long term customers who become permanent members of your customer community.
In this Issue...
The September issue of Live Wire Plus presents two highly focused and relevant reports on how to Manage customer-relationships with CRM and Demystifying Google Page Rank in the online marketing space .
New Windows Support operator console software is available. Upgrade Now Version 2.75
Crowdsourcing is perhaps the most significant manifestation of social media and Web 2.0 today except for the fact that this communicative model of engaging your customers into a productive dialog continues to wait in the wings to receive front row publicity. Read more…
The best judgment on any subject is an impartial judgment arrived at using objective measures of assessment. Did you know that there are ways in which you can have your website’s functionality and impact levels evaluated on a number of parameters for little or no cost to you? We will show you how to use web scorecarding services to obtain an honest and unbiased report on your website’s performance. Read more...
Al though companies,which sell products on their websites, are usuall, the ones who tend to experience the highest levels of traffic on their customer service network, companies that provide services aren'’t too far behind.The financial services sector, the world over, deals exclusively with people and their financial profiles. Live chat software can go a long way in improving the overall quality of customer service delivery in this key matrix. Read more...
Co-browsing and Live Screen Viewing are here! Learn what they are,how they work in Live2Support live chat software and how you can leverage these powerful features to do an even better job of something you are already doing we . Read more…
Just in time for Fall, our October 2009 edition of Live Wire Plus presents two new insights into the world of the web and ways in which live help software can play a pivotal role in delivering customer service that is of exceptional quality.In our cover story entitled The New Forefronts of Customer Support learn how companies continue to innovate to provide premium quality customer satisfaction.Our lead feature entitled Offline Promotions for Online Success read how to use traditional vehicles of advertising wisely to drive qualified and targeted traffic to your website with a view to achieving maximum conversions.
