Greetings from the entire Live Chat team at Live2Support and a very Happy Thanks Giving. Each month, we bring to you down-to-earth ways of further building your online business with ideas that are pocket friendly just like our live chat solution. Live Wire Plus is brought to you each month by the customer engagement specialists at Live2Support where value priced excellence and performance is mission #1

From CEO's Desk

Welcome once again to Live Wire Plus for November, 2008. As we get ready to gather around the Thanksgiving table this year, we have much to be thankful for. We are thankful for the hope our future has bestowed upon us, for the prospects of peace around the world and the dawn of a new age and new leadership. The doomsday Sayers not withstanding, I believe that 2009 will witness the most spectacular spurts of growth and expansion the Internet has ever witnessed. To prepare you for it is our job so that you can stay ahead of your competition.

The Windows Application Ver 2.0(Beta) of Live2Support is ready to roll! - Download
As we get ready to go to cyber press, I am happy to announce that the Windows version of Live2Support is almost ready for you to download and install. It is feature-packed, user-tested and all in all, a very useful adjunct to your customer service plan in time for the holiday season. Read all about it in this month's What is New section and learn more about its powerful functionality, ease of use and unmatched stability. Both your customers and support operators are in for an unmatched chat experience! Let us know what you think! More Info

In this Issue...

The ABC of RSS and your Online Business As a responsible Internet entrepreneur with a vision, you need to find and leverage ways of driving qualified traffic to your website that cost you little or nothing. RSS is one such way of boosting your traffic and providing that extra shade of customer service. Read More

Monitoring your Competition the Online Way Businesses, especially on the Internet, cannot be run in a vacuum. Granted that the expanse of cyber space is vast. But that doesn’t mean you don’t need to know who your online neighbors are and what they are up to. This month’s cover story shows you how to keep tabs on your competition so that you are not only far from the madding crowd as Thomas Hardy would put it, but miles ahead of it. Read More

Live2Support Spotlight
Each month in this column, we zoom in on a feature or a set of attributes of Live2Support that can significantly improve the chat experience of your chat operators and customers. This month, we turn the spotlights on to tell you how you can use pre-written messages also known as canned messages to get things going like a breeze. Read Read More

Down the Pike
The Christmas issue of Live Wire Plus features two bumper features that are not only timely and seasonally relevant but also thought provoking from a strategic perspective. December’s lead feature is all about red and green and glitter. Learn how to handle the online holiday rush virtually by conducting a quick and comprehensive health check of your flagship website. In our cover story, learn about the many affordable ways in which you can contract online for critical business services such as legal protection, financial record keeping and accounting tasks. Happy Thanksgiving!