Happy Thanks giving from all of us at Live Wire Plus. Each month, we bring to you informative insights on improving the quality and productivity of your online venture at a time when competition continues to soar on every cyber front. Live Wire Plus is brought to you by the live chat software specialists at Live2Support.com where premium service for our customers and yours is always the order of the day.

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From CEO's Desk

Happy Thanks giving from all of us at Live2Support. As we get ready to gather around the Thanks giving table later this month, there is much to be thankful about—a relatively peaceful year, a rebounding economy, and most importantly, a much brighter horizon in 2011. Over the next few months, we will continue to bring you several major product updates, enhancements and spanking new live help features which will drive even more customers to your website and keep your cash registers humming eternally.

In this Issue...

Can Using a CAPTCHA Hurt your Online Business
A CAPTCHA is essentially a spam filtering technique that prevents spammers from bombarding your website with unwanted access. This month, we present an interesting argument growing in popularity which seems to flow against the tide of logic and reasoning.
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Staying on the Right Side of Mr. Google and Avoiding a Google Penalty
Google is very picky these days and rightly so. Here is a fact finder’s report on the steps you should take and the things you should not do to ensure that your website is always visible globally on Google’s organic search engine results to drive new business to your Internet property.
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Live2Support Spotlight
The news on the Live2Support IMO front is great and our customers are loving it. If you haven't already downloaded the free and fully functional version of our Intra-office Messenger and Organizer, download today and read about the sticky feature in this month's column.
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What is New at Live2Support
It is chat templates galore this time. We have a number of new live chat templates which you can download for free and customize for your various chat windows.
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Down the Pike
Christmas is the month to spend and to save, to buy lots of presents for your family, friends and associates. While your live chat software keeps humming bringing you new business on your website, you will stay busy shopping online between chats and other engagements. Our cover story for December is on "Using Digital Coupons to Advertise your Online Business." Learn how to leverage the web one more time to drive your sales targets toward North Pole through digital couponing. Will Santa help you? You bet! Our lead feature is entitled “Set up a Membership Website and Turn Knowledge into Cash." The report will show you how you can use your expertise in your particular niche not just to make money but also to "gently" promote your existing online business through a covert soft sell strategy.