Live Chat and Customer Engagement in 2010 How did live engagement in general and live chat in particular fair in 2009? What can you expect to witness in 2010 not merely in terms of innovative trends but also in terms of customer response? This short in-depth industry report takes you beyond the statistics and presents yet another perspective on why customer centric initiatives will continue to remain a key element of most online delivery models Read more…

The Brand Building Gold Rush for Online Businesses Slowly but surely, brand identity is gradually emerging as the online marketing magic mantra of the decade. Learn why you can no longer afford to overlook the need for building an online brand identity given the fact that the online space is quickly transforming into a hyper competitive global business arena in which geographical boundaries and currency conversion issues have become irrelevant. Read more...

Achievement of the Year 2009 We pause for a moment to review the state-of-the-art product enhancements, upgrades and new features we have introduced in Live2Support during 2009. Take a look and see for yourself why our live chat solution continues to sustain its industry leadership position year after year. Read more...

Live2Support Spotlight: Live Chat and Customer Engagement in the Automobile Industry The Christmas spotlight at Live Wire Plus shines brightly on the dealership lot. Learn how the automobile industry can leverage the power and functionality of live chat software to build bridges with customers, boost automobile sales and preserve customer loyalty. Read more...

What is New at Live2Support: Mega Special Christmas Offer In each issue of the newsletter, we bring to you the hottest performance improvements, product updates and tweaks we believe will further optimize the overall chat experience of your customers. We celebrate the holiday season with several holiday offers all bundled into one great box of goodies. So do not miss out on the value packed offer page. We will also tell you about our latest Flash presentation and the new diversity watermark we have recently achieved. Read more...

Down the Pike The first issue of the 2010 New Year, as always, will feature two blockbuster reports on the power of the Internet and beyond. In our lead feature entitled "Google Caffeine and the Search Engine Mega Revolution" we will tell you why you might just have to go back to the drawing boards and carefully review all your Internet properties for total search engine compliance. Our cover story in the January issue entitled "Your Gateway to Cloud 9: Cloud Computing Unraveled," will help your online enterprise take a small step toward transitioning to the new era of cloud computing in which the web goes truly worldwide by going entirely on the web one terabyte at a time.