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Edit Predefined Responses

Predefined Response is a quick way to send long sentences that you would need to send frequently. You can have an number of canned responses. For setting up your own canned responses, First you need to login into your Control Panel. Once you logged, click on the Edit Predefined Responses, their you will see a menu with Add Canned Response option, which is at the top right of the Control panel. Click on Add Canned Response to add a response, enter the name and the required text.

• ID - Id number of the predefined response
  
  
• Name - This is what your Predefined Response will be referenced as in your operator chat window in your drop down list to choose from.
  
  
• Value - This is the actual message which will get sent to the visitor when the support executive select that specific canned response.
  
  
• Action :
  • Edit - This is to edit the existing canned response
  • Delete - This is to delete the existing canned response