| Features |
Bronze |
Silver |
Gold |
| Extensive Hits Log Analysis including Hits counter (Hits Recording and Web Site Statistics) |
Hits counts only |
 |
|
| Geo location |
 |
|
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| Chat history pop-up on chat pickup |
|
|
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| Proactive chat invitation |
|
|
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| Auto-pop ups |
|
|
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| Pro-Pop : Proactive pop-ups |
|
|
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| IP blocking |
|
|
|
| Multiple Departments |
|
|
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| Country wise hits log report |
|
|
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| Advertisement/PPC campaign tracking |
|
|
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| Various Administrative options such as setup of additional operators, transcripts monitoring etc. |
|
|
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| Chat transfer and Messaging to Other Support Operators |
|
|
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| Operator to operator chat |
|
|
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| Chat Sharing |
|
|
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| Administrator Chat Monitoring |
|
|
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| Support operators rating and login logs |
|
|
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| Multiple Support Operators |
|
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|
