Anything that improves our ability to communicate with our customers improves our revenue.
We need to provide communication and a quick response time for customer who are seeking information about saddle fitting for their horses and riding style. While many of our customers will pick up the phone, there are others who prefer to type, so we looked around for a live chat solution to fulfill that need.
Live2Support live chat fills a need for communication with quick response time for customers who may not be able to or prefer not to use the phone. Having live chat is another way for customers to connect with us and clearly it is the preferred method of many.
Anything that improves our ability to communicate with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with a customer that often leads to future communication and eventually revenue. An added bonus is that for international customers for whom English isn’t their first language, Live2Support automatic translation provides an excellent option.
With live chat, our guests know that we are accessible and will take care of their needs.
Because we are a small independent business and each room is unique, our guests usually want to talk to someone before they book a room with us. We needed to be able to provide information in different ways - on our website, via phone, and via email. But we felt that providing live chat on our website would further promote communication with prospective customers.
With live chat, we can now communicate with potential guests on their terms. Our guests seem to like the fact that they are speaking with a real person but can remain anonymous at the same time.
Our guests seem to enjoy chatting with us using Live2Support. They often are asking about availability in particular rooms, what amenities are provided, and what breakfast consists of. We also provide a lot of information regarding room decor and special packages. With live chat, our guests know that we are accessible and will take care of their needs.
With Live2Support, we can communicate with overseas clients who cannot call us.
Our clients are often looking for specific cruise quotes, assistance finding a cruise to go on, or they have general questions about cruising. While we are available on the phone, many clients prefer chat to phone calls, so we were looking to add live chat on our website to increase our ability to communicate with those clients.
Live chat seemed like a good solution for us because we are able to communicate with clients who are overseas and do not have the ability to call us. It is also useful because sometimes clients have one very minor question that they prefer to simply ask quickly over a chat session instead of calling for.
One of our favorite features about Live2Support is the ability to access chat history via the user dashboard. This comes in handy when we have a client return to chat a few days after the original conversation and they are unsure of the ship or sailing they were initially inquiring about.