Feature-Packed Customer Service Solution

Realtime Visitor Monitoring

  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Send a pop-up window of special offer or change visitor current page with some special page
  • Chat invitation : Auto/Proactive chat invitation, Page Specific Chat Invitation, floating/jumping and in page chat window, Layered Chat Window
  • Extensive Visitor Information System. (Geo location, search engine, time spent etc.)
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application ( Windows, Mac, iPhone, iPad) for monitoring and chatting
  • Foot Prints (How many page visited and time spent by visitor on each page.)
  • Call Back & Call Back History
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monitoring

Chatting with your visitors

  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts
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chatting

Look & Feel Customization

  • Fully Customizable Visitor Chat Windows (To match with your web site look & feel)
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization. (Chat window in multiple languages)
  • Language Support in Email Messaging
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look

Preferences & Setting Control

  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator
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setting

Supervising & Reporting

  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration
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report

Value Added Features

  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • CRM integration (Sales force and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)
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value
Live Support