LIVE WIRE PLUS
VOL. II. ISSUE 4.
Welcome to Live Wire Plus.
A monthly e-newsletter from Live2Support which
connects you with the latest trends and developments in cyber
space that may impact your business positively and bring you
closer to your personal definition of success and achievement.
|From the CEO's Desk
Welcome once again to Live Wire Plus, your one-stop powerhouse
of information and analysis designed to place the infinite
scope and potential of the Internet into your hands. Live
Wire Plus is brought to you each month by the live chat
professionals at Live2Support providing live chat solutions
to businesses, NGOs and educational institutions in an environment
that is directly aligned to your online customer support
functions. If you have a question about live support, live
chat, customer support or online commerce, please e-mail
us and one of our support specialists will promptly respond
to you with ideas, suggestions and feedback. Also, please
drop us a note and tell us what you would like to read about
in our next issue. We will be delighted to explore the subject
and bring it to you as a feature story.
|In this Issue:
Connecting with Customers through Local search
One of the most paradoxical shifts we currently
face is that while global currents are now making
it possible for us to conduct business activity
with countries that are literally located on the
other end of our planet, the search engines are
bringing us closer to the communities in which
we live and work through powerful local search
technology. In our cover story, we explain this
recent phenomena and suggest a number of strategies
that will help you to position your enterprise
in the new age of localized search ....
Service with a Smile through Technology: Live
Chat for Non-governmental Organizations
Live chat solutions don’t
have to be confined to web sites with a clearly
defined monetizing model. If you work with an
NGO or know someone who does, you will be surprised
to learn how you can seamlessly provide online
social services and referrals through live chat.
Our feature this month presents the proposition
of live chat in a new light where bridges can
be built to share a few moments of joy and happiness......
In this section, we explore a feature or a set
of features in the Live2Support application suite
that can significantly improve your service delivery
model and put you ahead of your competition. Learn
this month how Live2Support’s Multi-language Functionality
provides a global communication platform for your
customers and you. ...
is New at Live2Support
This month, we have a fully loaded battery
of new and exciting features at Live2Support.
Read about Origin profiling, Historical chat and
visit data, Visitor's name and e-mail address
and much more. Live2Support now provides many
new ways in which you can further refine your
overall business strategy to generate maximum
results. ... Read
Down the Pike
The May issue of Live Wire Plus will
welcome the arrival of summer with two sizzling
features on why we should pursue a holistic approach
to business and service delivery. Our cover story
explores the concept of managing time realistically.
In part two of this series slated for the June
issue, we will show you how to develop a solid
business plan not only as a reality check on your
business but also as a vehicle to fuel growth
and expansion. May’s feature story suggests a
remarkable and easy-to-implement system of training
your support operators.
New features you may like to review:
- Now access your off-line messages from control panel also.
- Minor bug fix for FireFox support operatorchat window.
Trial available for 15 Days
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